Volume 20

This index is arranged alphabetically by topic. Features are listed by topic as follows: Title, author(s), volume number, and page number. Continuing education features are designated (CE).

A
Allied healthcare professionals

• Defining Outpatient Scopes of Practice for Allied Healthcare Practitioners; Doris E. Wurst; 3:30

Ambulatory care

• Defining Outpatient Scopes of Practice for Allied Healthcare Practitioners; Doris E. Wurst; 3:30
• Increasing Patient Feedback in Ambulatory Settings; Lisa Allen; 6:33
• Mastering the Ambulatory Patient Groups System; Erin Poto-Dill; 1:29

Asthma

• State Contracting Initiatives for Quality Improvement in Asthma Care; Carol Hall Ellenbecker, Iris Garcia, Marlene Kane; 4:4 (CE)

C
Cancer

• Decreased Length of Stay for Patients with Colorectal Cancer: Implications of DRG Use; Mark H. Schwartz, Paul I. Tartter; 4:22
• Development of an Oncology Services Performance Improvement Team; James L. Frank, Mary O. Cramer; 6: 26

Clinical/critical pathways

Computer support

• Mastering the Ambulatory Patient Groups System; Erin Poto-Dill; 1:29
• The Strategic Role of Health Informatics in Integrated Delivery Systems; Gail A. Currie; 5:4 (CE)

Continuous quality improvement (CQI)

• Continuous Quality Improvement Techniques Enhance HMO Members' Immunization Rates; Barbara Van Acker, Gail McIntosh, Margery Gudes; 2:36
• Using Continuous Improvement to Obtain and Document Informed Consent; Barbara A. VanPatten; 3:24

Cost containment and management

• Organizational and Market Determinants of HMOs' Performance of Preventive Practices; Thomas T. H. Wan, Chih-Wen Pai, George J. Wan; 3:14 (CE)
• Protecting Patients as Costs Are Cut; Charlotte Corcoran; 2:14 (CE)

Customer satisfaction

• Development of the Physician Satisfaction Survey Instrument; Wayne E. Soo Hoo, Lois Ramer; 3:34
• Does Considering Severity of Illness Improve Interpretation of Patient Satisfaction Data?; Don Woodbury, Diane Tracy, Elizabeth McKnight; 4:33
• Increasing Patient Feedback in Ambulatory Settings; Lisa Allen; 6:33
• Protecting Patients as Costs Are Cut; Charlotte Corcoran; 2:14 (CE)

D
Data analysis, collection, and management

• Comparative Data Analysis Using Collaborative Skilled Nursing/Long-Term Care Indicator Assessment; Diane Stozenski Denny, Victoria Christian, Victoria N. Nordan, Mary Frances Therriault; 4:12 (CE)
• Does Considering Severity of Illness Improve Interpretation of Patient Satisfaction Data?; Don Woodbury, Diane Tracy, Elizabeth McKnight; 4:33
• The Strategic Role of Health Informatics in Integrated Delivery Systems; Gail A. Currie; 5:4 (CE)

E
Editorials

• Confidentiality: Simply a Buzzword?; Susan Mellott; 2:2
• Getting Around to It; Susan Mellott; 6:2
• Just When You Thought It Was Safe to Go Back into the Water; Susan Mellott; 5:2
• Still on the Road to Jericho; Susan Mellott; 3:2
• A Time for Evaluation and Planning; Susan Mellott; 1:2
• Who's in Control Here?; Susan Mellott; 4:2

H
HEDIS 3.0

• HEDIS Audits: Meeting the Challenge; Wanda Bishop; 6:10 (CE)

HMO

• Continuous Quality Improvement Techniques Enhance HMO Members' Immunization Rates; Barbara Van Acker, Gail McIntosh, Margery Gudes; 2:36
• Organizational and Market Determinants of HMOs' Performance of Preventive Practices; Thomas T. H. Wan, Chih-Wen Pai, George J. Wan; 3:14 (CE)

I
Informed consent

• Using Continuous Improvement to Obtain and Document Informed Consent; Barbara A. VanPatten; 3:24

Integrated care

• Improving Clinical Effectiveness in an Integrated Care Delivery System; Paul L. Green; 6:4 (CE)
• The Strategic Role of Health Informatics in Integrated Delivery Systems; Gail A. Currie; 5:4 (CE)

International quality

• Quality: A Driving Force for Healthcare in the United Kingdom; Katherine E. O'Sullivan; 2:18

Internet

• Exploring the Internet—What a Novice Needs to Know; Susan Mellott, Barbara Covington; 4:42
• Internet Relay Chat: A Window of Opportunity for Healthcare Quality; Clarke S. Harris; 1:32
• Spotlight on the Internet; American Society for Quality, Joint Commission on Accreditation of Healthcare Organizations, The Picker Institute; Paul Green, Danny Van Leeuwen; 2:42
• Spotlight on the Internet; Centers for Disease Control and Prevention, Medscape, National Institutes of Health; Paul Green, Danny Van Leeuwen; 4:41
• Spotlight on the Internet; Directed Creativity, Edgeware; Paul Green, Danny Van Leeuwen; 5:36
• Spotlight on the Internet; The Healthcare Quality Assessment Page, Introduction to Total Quality Management, Medical Outcomes Research; Paul Green, Danny Van Leeuwen; 1:36
• Spotlight on the Internet; National Association for Healthcare Quality, Future HealthCare, Inc., Slack, Inc., Interactive Atlases, Quality Resources; Paul Green, Danny Van Leeuwen; 3:39
• Spotlight on the Internet; Talaria: Cancer Pain Management, Trauma Practice Guidelines, Dartmouth-Hitchcock Health System, Vermont Program for Quality in Healthcare, Johns Hopkins University; Paul Green, Danny Van Leeuwen; 6:38

J
Joint Commission on Accreditation of Healthcare Organizations

• Defining Outpatient Scopes of Practice for Allied Healthcare Practitioners; Doris E. Wurst; 3:30
• Joint Commission Preparation in a Large Academic Medical Center: A Framework for Success; Deborah Mobley, Susan Bodin; 5:8 (CE)
• Spotlight on the Internet; American Society for Quality, Joint Commission on Accreditation of Healthcare Organizations, The Picker Institute; Paul Green, Danny Van Leeuwen; 2:42

L
Long-term care

• Comparative Data Analysis Using Collaborative Skilled Nursing/Long-Term Care Indicator Assessment; Diane Stozenski Denny, Victoria Christian, Victoria N. Nordan, Mary Frances Therriault; 4:12 (CE)

M
Managed care

• Ensuring Quality Care: What Do You Get for Your Money?; Saralea Altman, Sheila Conrad; 5:16
• An Evolving Continuous Quality Improvement Role for Managed Care: A Behavioral Healthcare Perspective; Bruce Roberts; 5:20
• The Facility Site Review Process for MCOs: Clinical Versus Nonclinical Reviewers; Derrick O'Connell, Michael Kobernick; 5:26
• HEDIS Audits: Meeting the Challenge; Wanda Bishop; 6:10 (CE)
• Improving Managed Care Through Coding, Monitoring, and Trending Quality-of-Care Concerns; Jane A. Miller, Pamela Voight Lowe; 1:20
• Organizational and Market Determinants of HMOs' Performance of Preventive Practices; Thomas T. H. Wan, Chih-Wen Pai, George J. Wan; 3:14 (CE)

Mental health

• An Evolving Continuous Quality Improvement Role for Managed Care: A Behavioral Healthcare Perspective; Bruce Roberts; 5:20
• Finding Ways to Reduce Violence in Psychiatric Hospitals; Sharilyn Stevenson, Mary Pat Otto; 4:28
• Implementing and Evaluating Outcome Indicators of Performance for Mental Health Agencies; Thomas J. Barrett, David A. Bartsch, James H. Zahniser, Suzanne Belanger; 3:6 (CE)
• Reorganization and Quality Management of Psychiatric and Substance Abuse Patients; Gerald J. Mozdzierz, Richard L. Greenblatt, Ralph Snodgrass, Bernard Sladen, Douglas Jameson; 6:21

O
Outcomes

• Evaluating Performance Outcomes Measurement Systems: Concerns and Considerations; Julie A. Micheletti, Thomas J. Shlala, Colin R. Goodall; 2:6 (CE)
• Implementing and Evaluating Outcome Indicators of Performance for Mental Health Agencies; Thomas J. Barrett, David A. Bartsch, James H. Zahniser, Suzanne Belanger; 3:6 (CE)
• Spotlight on the Internet; The Healthcare Quality Assessment Page, Introduction to Total Quality Management, Medical Outcomes Research; Paul Green, Danny Van Leeuwen; 1:36

P
Patient satisfaction

Performance improvement

Physicians

• Development of the Physician Satisfaction Survey Instrument; Wayne E. Soo Hoo, Lois Ramer; 3:34

Pneumonia

• Reducing the Incidence of Ventilator-Related Pneumonia; Kathy Brooks, Stephanie Witten, Anne Marie Lavery; 1:14

Practice guidelines

• Best Practices in the Development of Clinical Practice Guidelines; Kevin A. Roberts; 6:16
• Overcoming 10 Roadblocks to Initiating Clinical Practice Guidelines; Jeanette M. DeRosario; 2:23

Q
Quality improvement and management

• Applying the Performance Improvement Team Concept to the Medication Order Process; Nicholas Pantaleo, Melba Talan; 2:30
• Simplicity Is Best: The Learning Experience of Good Shepherd Home; Mary Ellen Place, William Roth; 3:20
• Comparative Data Analysis Using Collaborative Skilled Nursing/Long-Term Care Indicator Assessment; Diane Stozenski Denny, Victoria Christian, Victoria N. Nordan, Mary Frances Therriault; 4:12 (CE)
• Development of an Oncology Services Performance Improvement Team; James L. Frank, Mary O. Cramer; 6:26
• An Evolving Continuous Quality Improvement Role for Managed Care: A Behavioral Healthcare Perspective; Bruce Roberts; 5:20
• Reorganization and Quality Management of Psychiatric and Substance Abuse Patients; Gerald J. Mozdzierz, Richard L. Greenblatt, Ralph Snodgrass, Bernard Sladen, Douglas Jameson; 6:21
• The Role and Application of the Balanced Scorecard in Healthcare Quality Management; Kicab Castañéda-Mendez; 1:10 (CE)
• Spotlight on the Internet; The Healthcare Quality Assessment Page, Introduction to Total Quality Management, Medical Outcomes Research; Paul Green, Danny Van Leeuwen; 1:36
• Using Continuous Improvement to Obtain and Document Informed Consent; Barbara A. VanPatten; 3:24
• Using a Key Function Approach to Performance Improvement: A Case Study; Heidi Benson; 5:29

R
Report cards

• The Role and Application of the Balanced Scorecard in Healthcare Quality Management; Kicab Castañéda-Mendez; 1:10 (CE)

Risk management

• Redesigning a Risk-Management Process for Tracking Injuries; Gloria R. Wenzel; 1:6 (CE)

S
Software

T
Total quality management

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