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Volume 18
This index is arranged alphabetically by topic.
Continuing education features are designated (CE).
Perspectives are designated (P).
Click the letter below to jump to topics which begin with that letter.
| A |B | C | E | H |I | J| L | M | N | P | Q | R | S | T |
A
Ambulatory care (see Healthcare settings)
Asthma care
- Clinical Practice Improvement: Management of the Patient with Chronic Asthma; Margie Weiss; 4:12
Variation in the Process of Pediatric Asthma Care; Lynnette Mazur, Jamey Miller, Lee Fox, RoseAnne Howland; 3:11 B
Benchmarking
- Benchmarking and Networking Through Collaborative Groups; Rich Hodges, Linda Kelley, Angela Wilkes; 1:26
C
Case management
- Case Management: A Formula for Resource Conservation; Stefani Daniels, Judith Sands; 1:9
- A Closer Look at Case Management (CE); Susann E. Richards; 4:8
- Statistical and Methodological Issues in the Evaluation of Case Management Studies; Martin L. Lesser; Susan Robertson, Nina Kohn, David J. Cooper, Yosef D. Dlugacz; 6:25
Clinical pathways
- Variation in the Process of Pediatric Asthma Care; Lynnette Mazur, Jamey Miller, Lee Fox, RoseAnne Howland; 3:11
Community health information networks
- Protecting Patient Privacy and Data Quality in a Community Health Information Network; Diana J.P. McKenzie; 6:17
Computer support
- A Database to Select and Inventory Services, Measure Value, and Assist Redesign; Diane M. Tracy, Julie Jacobson; 5:12
- Using the Internet for Professional Development (CE); Danny van Leeuwen, Louise Marks; 3:22
Confidentiality
- Legislative Forum: Confidentiality (LF); Gayle M. Zompa; 1:36
- Protecting Patient Privacy and Data Quality in a Community Health Information Network; Diana J.P. McKenzie; 6:17
Continuous quality improvement
Customer satisfaction
- Achieving Patient Satisfaction: The Relationship Between Human Motivation and Outcome Optimization (CE); Brett C. Johnson; 2:4
- Customer Satisfaction: A Practical Approach for Hospitals; Loretta VanderVeen, Mae Ritz; 2:10
- Toward a World-Class Culture in Primary Care: Listening to the Voice of the Customer (CE); Dale S. Benson; 4:4
- Using Patient Feedback for Creating and Improving Innovative Programs; Doris Quinn; 4:26
E
Empowerment
- Toward a World-Class Culture in Primary Care: Reflections on Empowerment; Dale S. Benson; 3:4
H
Healthcare settings
- Customer Satisfaction: A Practical Approach for Hospitals; Loretta VanderVeen, Mae Ritz; 2:10
- Integrated Monitoring and Evaluation in the Ambulatory Care Setting (CE); Michael W. Spatz, Luis O. Morales, Diane A. Bohannan; 2:31
- A Model for a Comprehensive Infection Control Program in Home Healthcare; Vanita Bellen; 3:7
- Three Hospitals' Survey Experiences; Ruth A. Higgins, Barbara Elenteny, Betsy Collins; 1:14
HEDIS
- Maryland HEDIS Report Card Project (LF); Katie Berry; 5:32
Home Healthcare (see Healthcare settings)
Hospitals (see Healthcare settings)
II
Infection control
- CA Model for a Comprehensive Infection Control Program in Home Healthcare; Vanita Bellen; 3:70
Internet (see Computer support)
J
Joint Commission on Accreditation of Healthcare Organizations
- The Joint Commission Survey Can Be a "SNAP"!; Frances E. Dezendorf, Shelia F. Creekmore, Frances H. Sinclair, Todd A. Moore; 2:28
- A Theoretical Model for Coordinating and Documenting Patient Education; Julie Watrous, Patricia Zappia, Carol Arthur, Melinda Sweeney; 2:22
- Three Hospitals' Survey Experiences; Ruth A. Higgins, Barbara Elenteny, Betsy Collins; 1:14
L
Legislative issues
- Legislative Forum: Confidentiality (LF); Gayle M. Zompa; 1:36
M
Managed care
- Quality as the Driving Force for Cost-Effective Psychiatric Managed Care (CE); Bruce Roberts; 1:4
Monitoring tools
- Integrated Monitoring and Evaluation in the Ambulatory Care Setting (CE); Michael W. Spatz, Luis O. Morales, Diane A. Bohannan; 2:31
N
Negotiation
- Negotiating with the Gatekeepers of the New Healthcare Universe; Steven P. Cohen; 6:22
P
Patient education
- Interdisciplinary Patient and Family Education; Nancy Claflin; 2:16
- A Theoretical Model for Coordinating and Documenting Patient Education; Julie Watrous, Patricia Zappia, Carol Arthur, Melinda Sweeney; 2:22
Patient outcomes
- Achieving Patient Satisfaction: The Relationship Between Human Motivation and Outcome Optimization (CE); Brett C. Johnson; 2:4
- Clinical Practice Improvement: Management of the Patient with Chronic Asthma; Margie Weiss; 4:12
Patient satisfaction (see Customer satisfaction)
Performance improvement
- Total Quality Improvement: An Example of an Effective Team; Dean Miller, D.J. Smith, Marie Brophy, Marilyn Mollman, James Owen, Gail Smith, Clarence More; 1:20
- Using a Multidisciplinary CQI Approach to Reduce ER-to-Floor Admission Time; Gail Jackson, Jane Andrew; 3:18
Physicians
- Strategies for Involving Physicians in Continuous Quality Improvement; Chris Behr, Charles Mercier, Janice Schriefer; 4:21
Primary care
- Toward a World-Class Culture in Primary Care: Listening to the Voice of the Customer (CE); Dale S. Benson; 4:4
- Toward a World-Class Culture in Primary Care: Reflections on Empowerment; Dale S. Benson; 3:4
Professional development
- Negotiating with the Gatekeepers of the New Healthcare Universe; Steven P. Cohen; 6:22
- Reengineering: A Manager's Survival Guide; Barbara A. Garbin; 5:21
- Using the Internet for Professional Development (CE); Danny van Leeuwen, Louise Marks; 3:22
Psychiatric care
- Quality as the Driving Force for Cost-Effective Psychiatric Managed Care (CE); Bruce Roberts; 1:4
- Time-Limited Mental Health Therapy as a Form of Quality Improvement (P); Thomas Kreilkamp; 3:26
Q
Quality improvement
- Applying Control Charts to Quality Improvement (CE); Lorenz J. Finison, Karl S. Finison; 6:32
- Time-Limited Mental Health Therapy as a Form of Quality Improvement (P); Thomas Kreilkamp; 3:26
- Total Quality Improvement: An Example of an Effective Team; Dean Miller, D.J. Smith, Marie Brophy, Marilyn Mollman, James Owen, Gail Smith, Clarence More; 1:20
Quality management
- Dimensions of Quality: A Framework for Quality Management in Healthcare; Harvey Dershin; 6:11
R
Reengineering
- RA Database to Select and Inventory Services, Measure Value, and Assist Redesign; Diane M. Tracy, Julie Jacobson; 5:12
- The Human Side of Reengineering (CE); Elaine Griffin; 5:4
- Managing Reengineering Implementation (CE); Anna Marie Butrie, Hank Nowoholnik; 5:9
- The Patient Care Process: A Framework for Change; C. Renae Phillips; 5:26
- Reengineering: A Manager's Survival Guide; Barbara A. Garbin; 5:21
Report cards
- Comparing Providers' Performance: Problems in Making the "Report Card" Analogy Fit (CE); Douglas S. Wakefield, Michael S. Hendryx, Tanya Uden-Holman, Rebecca Couch, Charles M. Helms; 6:4
Resource utilization
- Case Management: A Formula for
Resource Conservation; Stefani Daniels, Judith Sands; 1:9 S
Software (see Computer support)
Safety management
- Effective Systems Documentation: Essential for Safety Management; Eugene Griffin; 3:26
Statistics
- Applying Control Charts to Quality Improvement (CE); Lorenz J. Finison, Karl S. Finison; 6:32
- Statistical and Methodological Issues in the Evaluation of Case Management Studies; Martin L. Lesser; Susan Robertson, Nina Kohn, David J. Cooper, Yosef D. Dlugacz; 6:25
Surveys
- The Joint Commission Survey Can Be a "SNAP"!; Frances E. Dezendorf, Shelia F. Creekmore, Frances H. Sinclair, Todd A. Moore; 2:28
- Three Hospitals' Survey Experiences; Ruth A. Higgins, Barbara Elenteny, Betsy Collins; 1:14
T
Total quality management
- Toward a World-Class Culture in Primary Care: Reflections on Empowerment; Dale S. Benson; 3:4
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