September/October 2004
Feature Articles
Eavesdropping as Normative Behavior in a Cardiac Intensive Care Unit
Managing Medical Care Concerns: An MCO's Approach to Monitoring Member Safety
Improving Telemetry Alarm Response to Noncritical Alarms Using a Failure Mode Effects Analysis
Understanding Approaches to Case-Mix Assessment and Case-Mix Adjustment
q&a
John Hartley on Upcoming Challenges for the Healthcare Quality Professional
Lee Hilborne on Culture and Systems Thinking
Departments
Media Reviews
Quality Products and Resources
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