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January 2010
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(Have a suggestion or a comment? Contact e-news@nahq.org. Books are listed in no particular order.)
- Leading Change by John P. Kotter
- The Heart of Change: Real-Life Stories of How People Change Their Organizations by John P. Kotter and Dan S. Cohen
- Managing Transitions: Making the Most of Change by William Bridges
- Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference by Quint Studer
- Good to Great: Why Some Companies Make the Leap ... and Others Don’t by Jim Collins
- Books by W. Edwards Deming, including Out of the Crisis and The New Economics for Industry, Government, Education—2nd Edition
- Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler
- Juran’s Quality Handbook by Joseph Juran and A. Blanton Godfrey
- The Team Handbook, Third Edition by Peter R. Scholtes, Brian L. Joiner, and Barbara J. Streibel
- The Memory Jogger Plus by Michael Brassard
- The Leader’s Handbook: Making Things Happen, Getting Things Done by Peter Scholtes
- Principles & Practices of TQM by Thomas J. Cartin
- Walls of Silence: The Untold Story of the Medical Mistakes that Kill and Injure Millions of Americans by Rosemary Gibson and Janardan Prasad Singh
- Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Stephen R. Covey. [Comment: See related VitalSmarts Web site.]
- Sway: The Irresistible Pull of Irrational Behavior by Ori Brafman and Rom Brafman
- Primal Leadership: Realizing the Power of Emotional Intelligence by Daniel Goleman, Annie McKee, and Richard E. Boyatzis
- Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization by Robert Kegan and Lisa Laskow Lahey
- Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely
- Nexus: Small Worlds and the Groundbreaking Theory of Networks by Mark Buchanan [Comment: A little dense and theoretical, but a great read.]
- Leadership on the Line: Staying Alive Through the Dangers of Leading by Ronald A. Heifetz and Martin Linsky [Comment: This book is invaluable in furthering your understanding of the adaptive leadership and your personal role in this important work.]
- Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care by John J. Nance, JD
- Whack-A-Mole: The Price We Pay for Expecting Perfection by David Marx [Comment: A great explanation of "just culture," a safety-centered accountability model.]
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