Preconference Workshops

Healthcare Quality Management Review & Study Session (001)
Sunday, September 9, 2007, 8 AM - 5 PM

This workshop is designed to help those who are planning to take the Certified Professional in Healthcare Quality (CPHQ) examination. The course will follow the exam matrix that will be active for all exams after October 1, 2007. Participants should come to the workshop with functional knowledge in most areas identified in the CPHQ examination outline. The course will present information on healthcare quality methods, information management, application strategy and leadership, change management and innovation, and continuous readiness. The book Q Solutions: Essential Resources for the Healthcare Quality Professional is required for the course. Q Solutions for use in this course may be ordered on the registration form (see Box D); books ordered through the form will be delivered at the course.

Please note: Completion of the Healthcare Quality Management: Review and Study Session does not guarantee a passing grade on the examination, but it will help you focus your study.  

Successful Integration of Information Management and Process Improvement (002)
Sunday, September 9, 2007, 8 AM - 5PM
Kathryn Clinefelter, MSN MBA CPHQ FNANHQ, Partners in Healthcare Quality, Archer, FL
Sandi O'Neal, MS MEd RN CPHQ, Partners in Healthcare Quality, Archer, FL 

All healthcare organizations have a wealth of collected data that are reported to various internal committees and external regulatory agencies, but it has been difficult to turn these data into information that drives management decision making and process improvements. This 1-day preconference session is designed to prepare participants to apply statistical and process control tools in problem solving. It will use the Baldrige Criteria for Performance Excellence as the framework to prepare quality professionals to use the data they collect to analyze and improve key processes for their organizations.

Various process improvement models such as Plan-Do-Check-Act (P-D-C-A), Focus  P-D-C-A, ISO 9000, FADE (Focus, Analyze, Develop, Execute), and DMAIC (Define, Measure, Analyze, Improve, Control) will be described. Participants will learn the importance of measuring and monitoring, with specific examples provided of appropriate data display and analysis. During both large- and small-group activities basic facilitation skills such as brainstorming and nominal group process will be demonstrated.  Successful group behaviors will also be identified and demonstrated. 

The Changing Face of Today's Intergenerational Workforce - Are You Ready For It? (003)
Sunday, September 9, 2007, 8 AM - 12 Noon
Cindy Schisler, MS, Wright State Univeristy, Dayton, OH

With organizations facing increasing workforce turnover because of large numbers of employees simultaneously reaching retirement age, the result is a more age-diverse workforce of four very different generations—the Silent Generation, Baby Boomers, Generation X, and Generation Y—working side by side. The historical influences on each generation shape its members’ unique perspective on work, values, and beliefs. These differences create opportunities for misunderstanding and are potential sources of conflict.

If organizations are to remain successful in the 21st century, they must create a workplace that embraces the opportunities and challenges a multigenerational workforce represents. Changing the way we work together to include the talents of all the generations is not always easy. However, we can do this if we engage the talents of all the generations and train people to understand each other better. In this 4-hour workshop, we will look at the four generations, examine how and why differences among them occur, and discuss better ways to lead and work together. We will focus especially on the youngest group, Generation Y, and discuss how to manage them and tap into their unique talents.

Engaging Your Governing Board in Improving Quality and Patient Safety (004)
Sunday, September 9, 2007, 1 PM - 5 PM

Susan Goodwin, MSN BSN CPHQ FNAHQ, Hospital Corporation of America, Nashville, TN
Kim Kikkawa, Esq. MA, Hospital Corporation of America, Nashville, TN

The Institute for Healthcare Improvement (IHI) launched the 5 Million Lives Campaign with a goal of protecting patients from five million incidents of medical harm between December 2006 and December 2008. Towards that goal, IHI challenged those responsible for stewardship of healthcare, those who have been given a sacred trust by patients, patients’ families, and their communities, to achieve this goal through their direct influence as leaders. IHI outlines “Six Things All Boards Should Do to Improve Quality and Reduce Harm” in the “Getting Started Kit: Governance Leadership How-To Guide” which can be found at the link below, and is recommended prerequisite reading for session attendees. This session will: 1) Explore the legal and regulatory foundations which make board involvement in quality and safety an imperative for any  healthcare organization 2) Discuss practical approaches for increasing board member interest and engagement in quality and safety oversight and improvement 3)  Outline ideas for how to provide compelling safety and quality information that will result in better board decision-making.

Come prepared to share and discuss ideas for how to get your board on board.’ This could be the most important session you attend at this conference.

Home | Top of Page