National Association for Healthcare Quality (NAHQ)

34th Annual Educational Conference
"Deep in the Heart of Quality"
September 13–16, 2009

Educational Sessions

Key:

Patient Safety

Leadership and Collaboration

Regulatory

Methodology and Measurement

Click on the session titles to view additional information.

Saturday, September 12, 2009
Preconference Workshops
Healthcare Quality Management Review & Study Session Nancy Claflin 001 1:00 pm–5:00 pm
Sunday, September 13, 2009
Healthcare Quality Management Review & Study Session (continued from 9/12) Nancy Claflin 001 8:00 am–5:00 pm	Quality Boot Camp Kathryn Clinefelter Sandi O'Neal 002 8:00 am–5:00 pm	IHI Improvement Map Sue Leavitt Gullo 003 8:00 am–Noon	Clear Health Communication for Patient Safety Sandra Cornett 004 1:00–5:00 pm

Monday, September 14, 2009
8:00– 10:00 am	General Session Energize Your Life Gary Rifkin
10:30– 11:45 am	Improving Patient Safety and Healthcare Quality Through the Provision of Culturally and Linguistically Appropriate Services for Limited English Proficient Patients Cheri Wilson 201	Creating & Sustaining Strong System Improvements from the Root Cause Analysis Process Susan White 202	Run Chart Savvy: the Latest in Using Run Charts Well for Improvement Sandra Murray 203	The Impact of Internal Quality Data on the External Environment Stephanie Iorio 204	JHQ Writing Workshop: Publishing Innovations in Healthcare Quality Angela Richardson 205
1:00– 2:15 pm	Targeting Zero: Pipedream Or Pipeline Heidi Benson 301	A Coaching Approach to Business Communications Deborah Munhuz 302	Applying Lean Methodologies in Re-engineering the Surgery Department Marilyn Sherrill 303	Improving Healthcare Performance with Project Management Lisa DiTullio 304	JHQ Golden Pen Award Winners 305
3:00– 4:00 pm	2008 State Excellence Award Winner Presentation TN State Association	Paper Sessions
4:15– 5:00 pm	Engaging All Hospital Staff in Perfect Patient Care Rebekah Wang-Cheng 501	Building Alliances Across the Continuum: Creative Partnering for Post-Acute Care Mary Daymont 502	Lean Six Sigma Simplified Jay Arthur 503	Federal Patient Safety Organizations (PSOs): What Healthcare Providers Need to Know Amy Goldberg-Alberts 504	CPHQ Session 505

Tuesday, September 15, 2009
8:00– 9:15 am	Safety Action Teams Cindy Ebner 601	Managing Your Humor Resources: A New Level of Excellence for Healthcare Leaders Ronald Culberson 602	Making Sense Out of Shewhart Control Charts: How to Choose 'Em and How to Use 'Em! Sandra Murray 603	Using Data to Improve Enrollment Rate in an Outreach Program Barbara Daniels 604
9:30– 10:45 am	Engaging Physicians Practices in Patient Safety Barbara Rebold 701	Perspectives on Demonstrating Value of Your Organization Kristine Lang 702	Evaluating Data Quality for Managed Care Quality Measurement Kathryn Clinefelter 703	Are You Ready For ICD-10? Implications for Quality Carolyn Piselli 704
11:15 am– 12:30 pm	Ring, Ring—Risk Is Calling: How to Improve Patient Safety and Reduce Risk with Telephone Communication Anne Huben-Kearney 801	Integrating Quality Improvement and Continuing Medical Education Nancy Davis 802	Appplications of Complexity Science in Clinical and Adminstrative Settings Peter Bradford 803	Creating Quartile Dashboards: Illustrating the Translation of Datasets into Performance Improvement Priorities Diane Brown 804
1:30– 3:00 pm	People Bundles: Quality's Interest in Patient Safety Culture Craig Clapper
3:15– 4:30 pm	Successes and Lessons Learned Implementing the Early Goal Directed Surviving Sepsis Bundle Kimberly Muehlberg 901	Making the Link Between Quality and Finance: How to Start the Conversation with Your Finance Leaders Kristine Geissler 902	Metrics That Matter: Collect Less; Impact More Samantha Collier 903	Digging Deep So That Surveyors Don't Have To! Joyce Hall 904

Wednesday, September 16, 2009
7:30– 8:45 am	Silence Kills: The Seven Crucial Conversations in Healthcare Stacy Nelson 1001	Learning to Play in the Sandbox Together: A Collaboration of Stakeholders Focusing on Improved Clinical Patient Outcomes Joyce Matsko 1002	Get Organized (I Heard it at Grapevine and was Organized in No Time) Agnes McCarthy 1003	Creating a Culture of Service Lynn Ehrmantraut 1004
11:00 am– 12:30 pm	Closing General Session Home-Centered Healthcare Transformation Mike Magee