Concurrent Sessions
Monday, September 14, 2009
4:15–5:30 pm
Engaging All Hospital Staff In Perfect Patient Care (501)
Rebekah Wang-cheng
To develop a hospital culture where patient safety and satisfaction come first is a daunting but necessary task. To achieve the goal of perfect patient care requires that all employees understand that it is everyone's responsibility not just that of physicians and nurses. I will share strategies that are transformative and involve engagement that flows two ways, from the environmental services employee to the CEO suite and back again. With communication, education, gratitude, and affirmation, we achieve top performance in harm reduction, length of stay, cost of care and compliance with CMS and JC measures.
Building Alliances Across The Continuum: Creative Partnering For Post-Acute Care (502)
Mary Daymont
As hospitals are caring for increasingly complex patients, ensuring smooth transitions across the continuum of care is critical. Free standing hospitals must form alliances with post-acute care providers and payors to effectively, efficiently, and safely transition patients across the health care continuum. Often times there are significant barriers including lack of sufficient post-acute care providers, geographical obstacles, and reimbursement constraints. It has been essential for Children's National Medical Center, a 285 bed free standing pediatric hospital, to establish collaborative and reciprocal relationships with post-acute care providers in order to ensure quality of care is provided across the continuum. Further, working with payors to ensure payment of services and care has been essential. This session will review how alliances and partnerships were creatively developed and solidified resulting in both successes and lessons learned.
Lean Six Sigma Simplified (503)
Jay Arthur
Training takes 10-20 days spread over 2-4 months at costs ranging from $5,000 to $40,000 per person. Lean Six Sigma Simplified recognizes that a handful of methods and tools will solve 90% of healthcare quality problems. The key methods and tools for Lean involve mapping patient and employee flow with Post-it notes. The key tools for Six Sigma are: 1. control charts for developing a baseline of performance 2. pareto charts for focusing the improvement effort 3. fishbone (Ishikawa) diagrams to capture the root cause analysis 4. countermeasures to prevent problems 5. comparative control charts and pareto diagrams to confirm the solution. These tools, used in a systematic way, will eliminate the root causes of clinical and operation problems that impact patients and the bottom line. Lean Six Sigma doesn't have to be hard. It can be simple.
Federal Patient Safety Organizations (PSOs): What Healthcare Providers Need To Know (504)
Amy Goldberg-Alberts
This session reviews the Patient Safety and Quality Improvement Act and regulations which established federally-certified Patient Safety Organizations (PSOs) and laid the groundwork for a national system for providers to voluntarily report patient safety events to PSOs while having some assurance that the information will be protected from legal discovery and kept confidential. Covered are items to consider in deciding whether to engage a PSO or establish one, definition and components of patient safety work product (PSWP) and requirements for how PSWP is handled, and information organizations should expect to receive back from a PSO. Issues surrounding participating with PSOs will be discussed emphasizing lessons to be learned by sharing and analyzing patient safety data. With PSOs becoming certified in late 2008 and organizations in a decision-making mode with respect to PSO participation, this session provides attendees with what they need to demonstrate leadership on this subject.
Certified Professional in Healthcare Quality (CPHQ): The Mark of Distinction in Healthcare Quality (505)
David Loose
This presentation will examine the certification program and discuss the development and administration of the CPHQ examination, which became available internationally in a web-based format in 2005. The content outline for the examination and some ideas to help attendees prepare for the CPHQ examination will also be discussed.
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