Concurrent Sessions

Monday, September 14, 2009
1:00–2:15 pm

Targeting Zero: Pipedream or Pipeline (301)
Heidi Benson

Eliminating preventable harm in healthcare requires passion, tenacity, and a balance between technical and adaptive work. This presentation will provide an overview of positive deviance, design thinking, and error-proofing as tools for improving patient safety. Session participants will be challenged to adopt the paradigm that zero errors in healthcare is possible.

A Coaching Approach to Business Communications (302)
Deborah Munhoz

Reported by the AMA, 52% of North American companies use coaching to enhance organizational effectiveness. Coaching is called upon to solve social issues for success, individually and through teams so that organizational effectiveness continuously improves. Communication based in the coaching paradigm imparts a way of relating in organizations that is respectful, values-based and reliant upon acceptance of unique strengths each person contributes to an organization. Coaching in organizations is positively correlated with improved retention, collaboration and accountability, acceptance of diversity and improved recruitment. Incorporating a coaching approach to communication creates bottom-line impact and an environment of respect and ownership. Participants will experience the key guiding principle of coaching and learn immediately applicable skills that motivate personal insight, creativity, accountability and improved contribution at all levels of an organization.

Applying Lean Methodologies in Re-engineering the Surgery Department (303)
Marilyn Sherrill

This presentation will focus on case studies from consulting work with members of the GPO of which I am employed. These members consist of 2400 not-for-profit healthcare organizations. The engagements involved the re-engineering of the surgical services departments of some of the member organizations. Lean improvement methodologies were applied in working with the institutions. The purpose of the presentation is to teach the audience how to assess for opportunities and then identify which lean tools to apply.

Improving Health Care Performance With Project Management (304)
Lisa DiTullio

Health care delivery systems and providers can prevent dangerous medical errors and save millions of dollars through ongoing monitoring and improving quality of care. The ability to measure and improve patient safety through the use of information technology has created immense opportunities in delivering quality care. Yet,when it comes time for health care delivery systems to identify improvement initiative and deliver on them, too often we hear Delay, Restart, Over-Budget, Under Resourced and Cancel. How can health care organization get better at delivering on its goals and objectives? By introducing project management practices. Many clinicians and administrators responsible for leading priority initiatives find themselves thrust into a new and foreign role - responsible for managing projects that will drive ongoing success and improvement. Project management puts processes and tools in place that allow health care systems and providers to get business critical work done efficiently and effectively.

2008 Golden Pen Award Winner (for Excellence in Writing in the Journal for Healthcare Quality) (305)

Sustaining Improvement in Surgical Infection Prevention Measures for Hysterectomy
Denise Henry

This presentation will cover the following: an overview of the article, current status of the hospital with regard to sustaining improvement since publication of the article, and recent literature regarding the timing of the delivery of prophylactic antibiotics.

The Art and Science of Preprinted Physician Orders
Barbara Duffy

Physician orders not only represent the starting point for care, they are a means by which physicians communicate with a variety of caregivers. When properly created, orders promote patient safety, reduce variation, improve interdisciplinary coordination and enhance reimbursement while integrating and educating best practices into a just-in-time tool for the caregiver and the physician. This presentation focuses diverse disciplines and processes unto safe patient care through well designed physician orders. It provides multiple examples pertaining to content, readability, style and safety considerations and is intended for any disciple or healthcare setting dealing with physician orders.

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