NAHQ 30th Annual Conference

SATURDAY, SEPTEMBER 17, 8 AM–5 PM 
Quality Boot Camp: Basic Training for Improving Organizational Performance (001)
Kathryn Clinefelter, MSN MBA CPHQ FNANHQ, Institute for Child Health Policy, University of Florida, Gainesville, FL

Sandi O'Neal, MS MEd RN CPHQ, Florida Health Care Plans, Holly Hill, FL 

Key approaches are necessary for a successful healthcare quality management program. This workshop will introduce you to the basic concepts of organizational improvement. Participants will learn the leadership skills necessary to establish a culture for quality, focus on the needs and expectations of the customer for quality, and use data and analysis that supports process improvements. The Plan-Do-Check-Act model will be utililzed to identify opportunities for improvement related to Joint Commission, NCQA and other accrediting bodies' quality standards.

SATURDAY, SEPTEMBER 17, 8 AM - NOON
Improvement Is Always Change, But Change Is Not Always Improvement (002)
Joseph M. Duhig, MBA BS, University Medical Center Alliance, Memphis, TN

Is there a difference in surgical infection rates by surgeon? Have Rapid Response Teams resulted in decreased mortality? Is our improved compliance against CMS indicators statistically significant? Has implementation of CPOE reduced our rate of adverse drug events? These are the questions that quality leaders need (and must) be able to answer.

SATURDAY, SEPTEMBER 17, 1–5 PM
Successful Leadership Tips and Skills: For Women and Those Who Work with Women (003)
Mindi K. McKenna, PhD MBA, The Institute for Excellence in Health Care (EHC), Kansas City, MO

Whether you are a woman or work with women in leadership, you'll find this workshop invaluable! Explore key factors that shape your leadership style-gender and generation factors, role expectations, values and beliefs. Tap into your strengths; address the factors that may hinder your success. Learn to flex your style temporarily for greater impact. Develop an actionable plan to enhance your sense of fulfillment and your effectiveness as a leader in healthcare.

SATURDAY, SEPTEMBER 17, 1–5 PM
Using Root Cause Analysis to Enhance Patient Safety (004)
Peggy Clark, MS BSN RN, Hospital Corporation of America, Nashville, TN

In 2000, the Institute of Medicine report, "To Err is Human", shocked the healthcare industry into reality by reporting that 44,000 to 98,000 deaths per year occur due to medical errors. A major patient safety movement throughout the healthcare industry has resulted. Using a systematic process to uncover root causes facilitates identification of gaps in processes that can lead to errors. Learn how to use a systematic framework to guide a team through the thought process of analyzing a sentinel event.

Home | Top of Page