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Tying Quality to the Bottom Line (501)
Eileen Johnson, RN BC MSN CPHQ
Have you ever wondered why a solution to a problem never quite manages to really solve the problem - or why the solution does not look at all like what you wanted? Many times, you need look no further than the process used to gather the requirements for the project. You will hear how we started, the pitfalls encountered, and the many lessons learned in the process.
Building an Effective Disease Management Program (502)
Pamela Spinoza, RN MHA
Disease Management has been used by heallth care organizations to improve the care of members with chronic illnesses. Recently, NCQA launched standards that allow organizations to demonstrate excellence within their programs. What are the components of an effective program? Should an organization build or buy disease management services? How does one measure success? This presentation will discuss one health plan's success with building from scratch, a successful disease management program that was recently fully accredited by NCQA.
Discover the Magic of Hospital Continuous Readiness from an Organizational Perspective (503)
Diane Storer Brown, PhD RN CPHQ FNAHQ
Carolyn Days, MSN RN CPHQ
Continuous survey readiness is an organizational imperative as accreditation and regulatory challenges grow in tandem with resource challenges. This paper will share one organization's approach to these challenges through a Continuous Readiness Program across 25 Kaiser Permanente California hospitals, by describing the structure, process (assessment tools and technology), and outcome of the program which utilizes internal resources and expertise.
Am I Ready? Get Me Out of Here! Discharge Process Improvement (504)
Julie Hamilton, MS CPHQ
Discharge from the hospital represents a serious and complex transition in patients' lives, however creating a satisfying hospital discharge experience for your organization's patients' doesn't require magic. In this session you will discover the various causes of general and condition-specific patient dissatisfaction with the hospital discharge process and best practices gleaned from our research of healthcare organizations. Also, included will be characteristics of hospitals that are exceeding patients' expectations in this often-frustrating process.
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