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Seven Steps to Process Improvement (201)
Matthew J. Savage, MBA
This session will provide a seven-step roadmap to follow as a guide to process improvement. Participants will gain an understanding of which tools to use at what stage in the process--including control charts, Pareto charts, flow charts, and more. Whether you are pursuing Baldrige or Six Sigma or simply want to improve patient safety or another core measure, this session will arm you with the process and tools needed to reach your destination.
Using Quality Tools to Achieve Excellence in Occupational Health (202)
Vickie L. Kamataris, BSN COHN-S
Since embracing six sigma in 1995, there is no GE product or process that has not been profoundly impacted. Healthcare is no exception. GE measures clinic performance related t cost/productivity, compliance, patient satisfaction, and medical quality. Quality tools have been employed to improve mean total performance from 54% to 91% and drive critical Y performance to more than 99% yield. Find out how GE uses quality tools to achieve six sigma performance in occupational health.
Narratives in Patient Safety (203)
Rosemary Gibson, MSc
This presentation will put a human face on medical error and share the prespectives of patients, families, and clinicians, in their own words in the aftermath of error. Effective strategies for addressing error will be identified.
Health Literacy: The Power of Words-Communicating Risk (204)
Sarah Tackett, RHIT CPHQ FNAHQ
Communication, essential for the effective delivery of health care, is perhaps one of the most powerful tools in a clinician's level of communication and a patient's level of comprehension. In fact, evidence shows that patients often misinterpet or do not understand medical information given to them by clinicians. This lack of understanding can lead to medication errors, missed appointments, adverse medical outcomes and even malpractice lawsuits. This presentation, along with a powerful video describes the essential skills needed to make appropriate decisions, both in oral and written communications, in order to reduce medical errors.
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