|
Six Simple Steps to Master Data Information Display: A Guide to Selecting and Interpreting Quality-Related Charts and Graphs (301)
Kristen Geissler, MD PT
We have all struggled with selecting the appropriate graph or chart to most effectively translate our data into a meaningful visual message. Today's quality professional is being asked more and more to display and interpret data, especially in this new era of public quality reporting. This interactive presentation will give you real, take-home tools and steps to select, create and interpret quality graphs and data information display, using visual displays, case studies and analysis of actual "from the field" graphs and charts.
Competency Assessment and JCAHO: One Medical Center's Huge Success Story (302)
Lt. Col. Kimberly K. Armstrong, MSN RN
Brooke Army Medical Center's Competency Assessment Program is a corporate best-practice model recognized by JCAHO surveyors as an industry leader. Our 5000-employee hospital developed a state-of-the-art intranet library of over 170 unit-specific clinical and administrative tools to assess initial and ongoing competency of all military and civilian employees. Our tools, which support the facility's Balanced Scorecard, promote safe and effective patient care by assessing age, language, cultural, and unit-specific competencies to meet accreditation standards.
Serving the Underserved: Establishing Measures to Intergrate Mentally Retarded/Developmentally Disabled (MR/DD) Patients into Tradional Healthcare Environments (303)
Yosef Dlugacz, PhD
MR/DD patients tradionally suffer from a legacy of inadequate institutional care. In order to heighten awareness of caregivers, promote standardized medical care across multiple environments and define clinically and organizationally appropriate quality indicators for this special-needs population, our diverse 18-hospital system established a collaborative initiative with community agencies to develop measurements, communication channels, and establish best practices through data-driven information that is relevant to the complex xare issues unique to this population.
Process Improvement: A Journey Down the Yellow Brick Road (304)
Nancy Appling, BSN
When you understand that your process no longer best serves your patients, you realize that you are "not in Kansas anymore." Just like Dorothy had to awaken and look around to see where she was, a retrospective chart review brought to light many process, structure and service problems with the care of the thoracic oncology patients at our facility. This presentation will describe the journey down the yellow brick road of process improvement from its inception to present day outcomes. We were able to identify and change processes and structures to improve outcomes and service. The result was a 50% improvement of time required to treat surgical oncology patients from first identification of a problem to definitive treatment for the patient. The use of control charts clearly identified areas for inprovement.
| 