NAHQ 29th Annual Conference September 18-21, 2004 Royal Pacific Resort at Universal Studios - a Loews Hotel Orlando, FL

Using Quality Principles for Improvement of Organizational Performance
Learn how one state organization made the journey to the Gold Level of NAHQ's Award for State Association Excellence by using quality principles to improve the performance of the
organization over a 4-year period.

TUESDAY, SEPTEMBER 21, 10:15 AM–NOON
Pay for Performance: Impact on the Healthcare Quality Industry
Michael B. Rothman, MPP, Robert Wood Johnson Foundation, Princeton, NJ; J. Brett Bennett, Premier, Inc., Charlotte, NC; Karen Milgate, MPP, MedPAC, Washington, DC; Brian W. Lindberg, MNHS, National Consumer Coalition for Quality Health Care, Washington, DC; Becky J. Cherney, Florida Health Care Coalition, Orlando, FL; Diane Storer Brown (Moderator), PhD RN CPHQ FNAHQ, Kaiser Permanente, Northern California Region, Oakland, CA

A unique opportunity now exists to address the crisis of quality facing the nation’s health system. The human and financial costs of medical error and
inferior care have been exhaustively documented and an inventory of measures and standards for quality improvement has been developed and is
poised for implementation. The concept of paying for performance, one that exists in most industries, has begun to emerge in healthcare in a variety
of experiments in both the private and public sectors. This forum will address the issue from the perspectives of the payer, provider, and consumer.

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