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Looking for archived issues of NAHQ E-News? Click
“What’s New” on NAHQ’s home page at www.nahq.org.
MESSAGE FROM THE BOARD
How
to Maintain Your CPHQ Credential
David Loose, MSN NEA RN CPHQ, chair of the Healthcare Quality
Certification Board, discusses ways to achieve the Certified
Professional in Healthcare Quality (CPHQ) designation, the “gold
standard” in quality certification. He stresses that CPHQs should
make sure to follow the recertification procedure so as not to lose
this valuable designation.
QUALITY COLLABORATIVE
Joint Commission Q & A
This month’s submitted question: Explain your policy on
abbreviation use. Do we need a list of the abbreviations that are
used in our setting? Does each abbreviation have only one
meaning?
AHRQ Updates Database on Hospital Stays for Children and
Adolescents
The Agency for Healthcare Research and Quality recently released
its Healthcare Cost and Utilization Project’s Kids’ Inpatient
Sample featuring 2006 data.
INDUSTRY TRENDS
This month NAHQ E-News focuses on ways to treat a diverse
patient population.
Hospitals, Language, and Culture: Lessons for
Quality
Amy Wilson-Stronks, MPP CPHQ, project director, health disparities,
at the Joint Commission’s Division of Standards and Survey Methods,
dismisses a one-size-fits-all approach to meeting the many needs of
our diverse patient population and suggests ways for individual
hospitals to address this complex issue.
Diversity Program Mirrors Patient Mix, Highlights
Quality
With four community-based hospitals located in New York City, a
cauldron among melting pots, Continuum Health Partners knew that it
stood perfectly poised to take on the issue of cultural diversity.
It did so 2 years ago when it started its systemwide cultural
diversity program.
ASSOCIATION NEWS
Deadline
Extended for CPHQ Exam at NAHQ Conference
“Celebrate the Spirit” with Healthcare Quality Week,
October 19–25
Did You Register for NAHQ’s 2008 Conference?
2009 Call for Abstracts
Recently Passed Medicare Bill Enhances Quality: NQF
Response
Call for Presentations for 2009 Joint Commission
Conference
MEMBER NEWS
State
News—from Arkansas, California, Colorado, Iowa,
Louisiana, Tennessee, Texas, Utah, Virginia, and Washington
SPOTLIGHT
University
of Michigan Health System: A Culture of Quality
Two NAHQ-affiliated healthcare centers in Michigan are this year’s
top recipients of the American Hospital Association–McKesson Quest
for Quality Prize. Deborah Guglielmo, MS RN, director of quality
improvement at UMHS in Ann Arbor, recently spoke with NAHQ E-News
about the honor. Top winner Munson Medical Center in Traverse City
will be featured next month.
QUOTE OF THE MONTH
“Safe patient care is dependent on trust, teamwork, and a
collaborative work environment among caregivers. There’s no room
for intimidating and disruptive behaviors, no matter the reasons
for them and who exhibits them. . . . Patients expect and deserve
the care, compassion, and professionalism that most healthcare
workers show every day. It’s important for organizations to take a
clear stand by defining the behaviors that threaten patient safety
and by refusing to tolerate them..”—Joint Commission President Mark
R. Chassin, MD MPP MPH, on the organization’s recent sentinel event
alert and upcoming standard on disruptive and intimidating
behavior. The standard will take effect January 1, 2009.
Note: Chassin will discuss current challenges in
quality and safety at NAHQ’s annual conference on Wednesday,
September 17, 9–10:15 am.
This issue of NAHQ E-News is sponsored by Thomson
Reuters.
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